Frequently Asked Questions
Find answers to common questions about Eve11's supplement brand development, 3PL fulfillment, formulation, and international shipping services.
General / About Eve11
- What is Eve11 and what services do you offer?
- Eve11 is a supplement brand development and operations company. We handle formulation, ingredient sourcing, contract manufacturer management, quality control, fulfillment, and international shipping.
- Who does Eve11 work with?
- Early-stage founders, growing DTC brands, and established supplement companies selling through Shopify, Amazon, TikTok Shop, retail, and wholesale.
- What makes Eve11 different?
- We are operators, not advisors. We manage end to end and do not make money on manufacturing markups.
- Where is Eve11 located?
- Draper, Utah. Fulfillment in Draper, Utah and Miami, Florida.
- How do I get started?
- Schedule a consultation. We build a project scope and timeline.
Supplement Formulation & Product Development
- What types of products can you develop?
- Capsules, powders, gummies, liquid sachets, stick packs, softgels, tablets, and specialty formats.
- Custom formulation or private label?
- Both. Custom formulas from scratch or modified private label formulations.
- How does the formulation process work?
- Discovery, formula development, ingredient sourcing, manufacturer coordination, stability testing. 8-16 weeks.
- How do you select ingredients?
- Clinically studied doses and bioavailable forms.
- Typical cost to develop and launch?
- $3-5/unit simple, $8-13/unit complex. 2,500-unit runs from $15,000-$25,000.
- Label design and compliance?
- Yes. Supplement Facts panel, FDA-compliant language, allergen declarations.
- Quality control?
- COAs, heavy metals testing, microbial testing, manufacturer audits.
- How do you vet contract manufacturers?
- Network of vetted CMs. NSF, SQF, UL, GMP certifications required.
- MOQs?
- Private label from 10 units. Custom capsules 2,500-10,000. Gummies 10,000-25,000.
3PL Fulfillment
- What fulfillment services?
- Receiving, inventory, pick and pack, shipping, returns, kitting through Uptime Fulfillment.
- Platform integrations?
- Shopify, Amazon, WooCommerce, TikTok Shop.
- Carriers?
- DHL, UPS, FedEx, USPS, regional carriers. Rate-shopping every order.
- Two warehouses benefit?
- Orders ship from closer facility, reducing zones and costs.
- TikTok Shop?
- Yes, fully integrated.
- Onboarding?
- Live within 2-4 weeks.
- Pricing?
- $1.75 first item, $0.25 additional. No hidden fees.
- Co-packing and kitting?
- Yes. Subscription boxes, bundles, variety packs.
- Lot tracking?
- FEFO rotation, climate-controlled storage.
- FBA prep?
- Yes. $1.00/label or $50/hour.
- Facility tours?
- Yes, Draper, Utah.
International Shipping
- Countries?
- Canada, UK, Australia, New Zealand, Mexico, growing EU.
- What is DDP?
- Duties and taxes collected at checkout. No surprise charges.
- Cost?
- UK $10-11 DDP. Canada even less.
- Delivery times?
- UK 4-5 days. Canada 3-6. Australia/NZ 5-8. Mexico 4-7.
- Customs compliance?
- HS codes, documentation, destination country requirements.
- Why sell internationally?
- Strong demand, less competition, affordable DDP shipping.
- Supplement regulations?
- We review formulations against each country's requirements.
Working With Eve11
- Equity or royalties?
- No. We do not take equity, royalties, or revenue share.
- Communication?
- Slack and Telegram, dedicated channels, real-time access.
- Project timelines?
- Private label 2-4 weeks. Custom formulation 8-16 weeks. Fulfillment onboarding 2-4 weeks.
- Payment terms?
- Deposit for development, monthly billing for fulfillment. Full transparency.
- Start with one service?
- Yes. Many clients start with one service and expand.
- Non-supplement brands?
- Fulfillment handles beauty and consumer goods. Formulation focuses on supplements.
- Already have a CM?
- We can work alongside or help evaluate your current manufacturer.